Enterprise Support & Aviation
Providing premium technical support for Starlink enterprise customers, including offshore vessels, remote sites, and aviation platforms, ensuring reliable connectivity in mission-critical operations.
Computer Science · Analytics · Technical Support
Hi, I’m Joel Echeverri
Computer Science student and SpaceX Aviation Technical Support Associate, bridging the gap between customer empathy and engineering excellence. I transform complex technical challenges into streamlined solutions that drive operational success.
What I Do
Analytics & Dashboards
Building dashboards in SQL, Excel, and Metabase to track KPIs, optimize workflows, and uncover trends that drive better decisions and customer experiences.
Process Improvement
Applying Lean Six Sigma and data analysis to streamline operations, reduce resolution time, and increase satisfaction for both customers and internal teams.
Featured Projects
View all projects →LatinX Party Event Page
Developed a responsive event management website using HTML, CSS, and JavaScript. Implemented interactive features such as dynamic event listings, user-friendly navigation, and form validation to enhance the user experience.
HTML · CSS · JavaScript
Read case study →Media Library
Designed and implemented a backend web application integrating PostgreSQL with Node.js/Express. Built RESTful APIs for CRUD operations, configured Sequelize ORM, and managed secure environment variables.
Node.js · Express.js · PostgreSQL · React.js
Read case study →To-Do List Manager
A command-line application for managing tasks: add, view, mark complete/incomplete, and delete. Built with Python, storing data in a plain text file for simplicity and portability. Try the interactive web demo!
Python
Read case study →Let’s build something that works in the real world.
I’m interested in software engineering, data analytics, and technical roles where I can blend customer empathy with engineering and workflow optimization.
Get in touch